Your Borrower Has Died: Actions to Take, Mistakes to Avoid

Regular price $258.48 (tax included)

This is an on-demand webinar

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It could happen today – one of your borrowers dies while still owing on a loan or other obligation to your financial institution. In this situation, you must act swiftly to increase your chances of collecting on the loan and to avoid liability. What should you do? This webinar will thoroughly explain the proper procedures and processes to follow when a borrower dies, including the special procedures under the mortgage servicing rules regarding home loans. 


  • Does death constitute a default under the loan?
  • What if loan payments continue to be made by the deceased’s relative?
  • Is the decedent’s estate or surviving spouse liable for the loan?
  • Can you setoff the decedent’s deposit accounts for debts owed to your institution?
  • What if a probate estate is never opened regarding the deceased?
  • What are the special rules for home mortgage loans?


  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This informative session will benefit all loan officers, loan operations personnel, collections staff, service representatives, compliance personnel, auditors, attorneys, and managers. 

PLEASE NOTE: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Elizabeth Fast, JD & CPA, Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.

Originally recorded on November 29, 2018.

Recorded webinar is available until May 31, 2019.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.