Teller Training Series: Compliance Training for the Frontline

Regular price $258.48 (tax included)

This is an on-demand webinar

You will receive this product as a digital download or stream.
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Did you know that a “simple” deposit of cash and a few checks can be governed by at least seven regulations? Frontline staff are responsible for placing appropriate holds on funds, providing accurate/timely disclosures, and identifying and reporting suspicious activity – all while providing outstanding service.  

This informative session will focus on compliance regulations and guidelines that affect frontline staff. It will address common account transactions and the specific regulations that govern each. Tools to enhance your daily routine will be provided to guide you through regulatory requirements, identifying red flags, and assisting with accountholder questions. Both new and seasoned frontline staff will benefit from this must-attend, jam-packed session – and meet their annual training requirements.


  • Bank Secrecy Act: CTR triggers, information to obtain, and reporting suspicious activity
  • Regulation D: Its effect on various account types
  • Regulation E: Important error resolution issues and how to handle stop payments
  • Regulation CC: Examples of exception and case-by-case holds
  • Regulation P: Important privacy issues 
  • Identity theft and recognizing elder financial abuse:  Recognizing red flags and when to report
  • Discrimination: Avoiding lending discrimination during initial conversations with prospective borrowers
  • UDAAP: Fair treatment in account recommendations, fee waivers, and consumer complaints
  • Truth in Savings: Understanding when and how to provide disclosures


  • Sample suspicious incident report
  • Error resolution flow chart
  • Sample hold chart and hold examples
  • Red flag alert form
  • Sample consumer complaint form
  • Elder abuse, identity theft, marijuana-related business, and money laundering red flags
  • Employee training log
  • Quiz to measure staff learning and a separate answer key

This informative session is designed for frontline staff, new accounts personnel, and branch management.

PLEASE NOTE: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has 17 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.

Originally recorded on January 10, 2019.

Recorded webinar is available until July 31, 2019.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.