Regulation E Series: Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

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Financial institutions must ensure they correctly interpret Regulation E. Complying with Regulation E for debit card error resolution can be tricky. There are deadlines and time frames that must be met to ensure claims are handled properly. This program will define an error under Regulation E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and explain how to minimize financial losses and maximize accountholder satisfaction.


  • Accountholder liability versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Recordkeeping


Michele Barlow is the Assistant Vice President/Director of Training at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel and is active on other national committees. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin-Madison.

Originally recorded on March 15, 2017.

Recorded webinar link is available until December 31, 2017.

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