Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E

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The rise in the number of electronic payments and devices has increased the number of unauthorized electronic fund transfers (EFTs). Reg E provides protections for consumers from unauthorized EFTs – and also imposes many responsibilities and obligations on your financial institution. Reg E is complicated and, given the rapidly changing types of electronic payments and devices, there is often confusion as to whether Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to properly handle unauthorized EFTs under Reg E.


  • What transactions are covered by Reg E?
  • What are your institution’s responsibilities under Reg E?
  • What transactions are deemed to be unauthorized?
  • When can the consumer be held liable for an unauthorized EFT?
  • How to properly handle unauthorized EFT claims

ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.

Originally recorded on May 25, 2017.

Recorded webinar link is available until December 31, 2017. 

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