Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

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Financial institutions must ensure correct interpretation of Regulation E and comply with the requirements for processing error disputes associated with debit card transactions. This session will define and explain the types of transactions covered by Regulation E and debit card requirements. It will also define an error according to the regulation, along with the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution. Learn how to minimize your institution’s losses and ensure compliance with this sometimes-tricky regulation.


  • Accountholder versus institution liability 
  • The investigation 
  • Provisional credit
  • Required communications
  • Recordkeeping


  • Regulation E error resolution flowchart
  • Sample error resolution log
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This informative session is designed for card personnel, operations, branch personnel, compliance officers, and AAP candidates.

Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin.

Originally recorded on June 21, 2018.

Recorded webinar link is available until December 31, 2018.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.