Handling Government ACH Payment Returns & Reclamations

Regular price $258.48 (tax included)

This is an on-demand webinar

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Do you know how to handle government returns, DNEs, or NOCs? Do you understand your liability for government payments posted in error? Are the right policies and procedures in place to ensure your financial institution doesn’t incur loss from incorrect entries? Join us to learn more about properly handling federal government benefit payments and how to remain compliant and limit your liability when handling returns and reclamations.


  • Differences between government and ACH rules 
  • Enrolling an accountholder to receive government payments 
  • Handling returns, DNEs, and NOCs, and the required timeframes
  • How to handle government reclamations
  • Dealing with “non-receipt of items” reports


  • Printable government payments quick reference cards
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This informative session will benefit ACH operations staff, frontline service personnel, branch staff, and AAP candidates.

PLEASE NOTE: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.

Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.

Originally recorded on December 18, 2018.

Recorded webinar is available until June 30, 2019.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.