Dealing with Employee Discipline, Complaints, Performance Issues & More

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Vince Lombardi once said, “If you aren't fired with enthusiasm, you will be fired with enthusiasm.” Is there someone on your team that isn’t “fired up” but has the potential to be a super star? A negative employee can infect the rest of your team. Complete with numerous strategies for dealing with performance issues, to behavior and service complaints, to general dissatisfaction, this webinar will help you craft a plan to make troubled employees choose their own path and either become the productive team members you know they can be or move them on to another organization. Learn how to manage them up or out.


  • Methods to detect the “real” problem
  • The secret to lasting discipline
  • Difference between progressive discipline and discipline without punishment
  • Coaching strategies to improve a troubled employee’s performance
  • Determining when and how to move on


  • Sample performance improvement plan documentation
  • Sample “note to file” documentation
  • Sample warning documentation
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for all human resources professionals and frontline managers, including teller supervisors, business development staff, sales managers, lending managers, and other supervisors.

ABOUT THE PRESENTER – Diane Pape Reed, CU Doctor

A nationally-recognized speaker, writer, and communications professional, Diane Pape Reed is President of CU Doctor, a full-service credit union consultancy, assisting credit unions nationwide with human resources, marketing, community relations, compliance, sales, training, board relations, and executive support. Previously, she was VP of Sales and Administration for a mid-sized credit union for 10+ years, where she oversaw the HR, marketing, business development, community relations, training, compliance, and sales functions. 

In addition, Diane has received numerous awards and has written articles for industry publications. She graduated from George Mason University with a Bachelor’s in Speech Communication. A nationally ranked public speaking coach at George Mason, she serves as a guest lecturer with the University. 

Originally recorded on August 9, 2017.

Recorded webinar is available until February 28, 2018.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.