Conducting a Collections Risk Assessment

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When financial institutions think of conducting a risk assessment, they most often think of hot-button issues, such as BSA and cybersecurity. However, many institutions ignore the major operational risk that is most likely to drive accountholders to a consumer rights attorney – collections! No area of operations has seen the increase of risk like collections. From increased regulatory scrutiny to alarming litigation, this once-stable area has become a storm. The potential for fines, penalties, and legal damages has never been higher.

How are you managing hidden collections risks? There are complex compliance issues, including lending regulations, UDAAP, third-party collections, and privacy. Do your collectors know the landmines? Are they prepared? Are you? This important session will teach the basics of creating and conducting a collections risk assessment to identify and address potential issues before they cause harm.


  • Conducting a collections inventory
  • Understanding risk measurement
  • Calculating the likelihood of negative events
  • Identifying third-party risk areas in collections
  • Five-step guide to performing a risk assessment
    • Collections examination guidance
    • Third-party risk guidance
    • Sample collections inventory
    • Collections risk assessment matrix
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for executives, senior management, compliance staff, vendor management personnel, collectors, internal auditors, audit committee members, and anyone involved in risk management, collections, or loan servicing.

ABOUT THE PRESENTER – David A. Reed, JD, Reed & Jolly, PLLC

Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. 

A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.  He also serves as editor of several industry manuals.

Originally recorded on December 6, 2017.

Recorded webinar link is available until June 30, 2018.

Free Digital Copy included with purchase to download and view beyond link expiration date.

Price includes sales tax.